Contact HP to schedule a repair with a certified HP service center. The HP agent will determine if the HP notebook PC needs to the repaired at a service center. If a repair is needed, they will schedule a pick-up of the notebook PC. The repair generally takes 5-10 business days including shipping.

choose to perform your own repairs, use the following steps to identify and order the correct replacement parts. Go to HP Customer Support, and then enter your product information. On the product page for your model, click Manuals, and then click Maintenance and Service Guide. Locate the part number and the removal and replacement instructions.