The FTC alleged that Vivint knew about the deceptive practices of salespeople and terminated many offenders, only to rehire some later. Commissioner Chopra suggested that Vivint’s management may have turned a blind eye to the scam in order to pump up sales to achieve a higher valuation in a public offering.

Please be aware of this company, it is truly a scam. We let Vivint into our home they made their sales pitch which sounded to good to be true and told us we had 30 days to cancel, he would pay our first bill and throw in an Amazon Alexa and 2 cameras for free.

According to the FTC, Vivint improperly obtained consumers’ credit reports to qualify potential customers for financing for their services. “Vivint’s sales staff stole people’s personal information to approve others for loans,” said Daniel Kaufman, acting director of the FTC’s Bureau of Consumer Protection, in a 2021 statement.

But according to the FTC, Vivint engaged in some identity deception of its own. For example, when a prospective customer couldn’t qualify for financing, the FTC says Vivint’s sales representatives found another person with a similar name and then qualified the customer using that person’s credit report.